Bridal
Prom 2012
Pageant Gowns
Cocktail & Short Dresses
Celebrity Gowns
Evening Couture
In Stock Dresses
Little Black Dresses
Little Girl's Pageant Dresses
Plus Size Dresses
Quinceanera Gowns
Sale Rack
Alfred Angelo
Allure Bridals
Babydoll by Mac Duggal
BG Haute
Cassandra Stone
Cassandra Stone II - Plus Size
Dancing with the Stars by La Femme
Evenings by Allure
Fabulouss - Plus Size
Faviana
Faviana Glamour
Flash by Mac Duggal
Flirt by Maggie Sottero
GiGi
Jasz Couture
Johnathan Kayne
Jovani
Julie France - Body Shapers
La Femme
La Femme Evening
Le Gala by Tony Bowls
LM Collection
Mac Duggal Prom
Mac Duggal Ballgowns
Mac Duggal Black and White
Mac Duggal Couture
Maggie Sottero
Mignon
MNM Couture
Night Moves
Night Moves Plus Size
Paris by Tony Bowls
Scala
Sherri Hill
Sherri Hill Children's
Sugar by Mac Duggal
Terani Couture
Tony Bowls Evening
WOW
Returns Policy
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Return Policy:
Your satisfaction is important to us.
Your request will be reviewed and - if valid- you will be issued an Exchange Authorization Number. After receiving your Exchange Authorization number you must mail the merchandise back within 3 days. *Please write your EAN number on the outside of the box. Merchandise should be mailed to:
Onlineformals, Inc. The merchandise must be sent back in the original packaging with all tags, hangers and receipts enclosed. *We are not responsible for any loss or damage of your returned shipment. It is strongly suggested that you use UPS or Federal Express and ship your parcel fully insured. The United States Postal Service (Post Office) doesn't provide a point to point tracking service and it not recommended. Upon receipt we will carefully inspect the merchandise for signs of wear to include: tears, snags, stains and odors. If the merchandise is damaged in any way it will be sent back at the buyers expense. If the merchandise is received in new condition (as when shipped) we will honor an exchange and/or issue a store credit minus shipping fees. Store credits are valid for a period of one year from your original date of purchase. Your invoice number will serve as your voucher to redeem the credit.
Any items sent back without and Exchange Authorization Number will be sent back at the buyers expense. The following items do not apply to this policy and are non- returnable: Bridal Gowns, Clearance Items, Shoes, Jewelry and Undergarments. This policy is valid for only ONE Exchange/Store Credit. -There is a $35.00 Exchange/Shipping Fee that will be charged when we process your exchange. This fee covers our shipping fees of your new gown from the manufacturer to our store and shipping from our store to your destination. If you need a more expedited method of shipment please contact our office for an express shipping price quote. Payment Policy:
Online Site Checkout
We accept Visa, MC, Discover, Money Orders or Personal Checks through our secure site checkout.
Customers that would like to place their orders via phone we are able to manually process orders using Visa, MC, Discover or Electronic Check.
Shipping Policy:
All in-stock merchandise will ship within 1-2 business days. Merchandise that is not in stock will be special ordered from the manufacturer. Once received it will ship out to the customer within 1-2 business days. (Several manufacturer's drop ship - meaning they will ship the order direct to you) in this instance you will be notified via e-mail and e-mailed and/or sent a copy of your receipt.
We are aware of customer wear dates and ask that you provide the exact wear date in your order. This information enables us to determine whether or not we can get the merchandise and deliver it to you by your specified time frame. Our shipment methods are viewable after you add an item to your shopping cart and proceed to checkout. If you are ever in doubt or have any special shipping requests please contact us toll free at 888-280-4179 or e-mail us at info@onlineformals.com Frequently Asked Questions
Return Policy
Q: What is your Return Policy?
A:
Your satisfaction is important to us.Onlineformals offers store credits on purchases (valid for a 1-year period) with the exception of the following items which are NOT returnable: -Bridal Gowns -Items Marked "Final Sale" -Shoes -Jewelry -Undergarments -Items purchased using a store credit from a previous return We do not offer refunds and the conditions below must be met to process your return request: You must e-mail us at returns@onlineformals.com within 5 days of receiving your item(s) and request a Return Authorization number. The subject must read RA Request. You must state the reason for your return in the message. Your request will be reviewed and, if valid, you will be issued a Return Authorization number. The merchandise must be mailed back within 3 days of receiving your Return Authorization number. *Please write your RA number on the outside of the box. Merchandise must be mailed to:
Onlineformals, Inc. The merchandise must be sent back in the original packaging with all tags, hangers and receipts enclosed. It is strongly suggested that you use UPS or Federal Express and ship your parcel fully insured. The United States Postal Service (Post Office) doesn't provide a point to point tracking service and is not recommended. *We are not responsible for any loss or damage of your returned shipment. Upon receipt we will carefully inspect the merchandise for signs of wear to include: tears, snags, stains and odors. If the merchandise is damaged in any way it will be sent back at the buyers expense and we will not be able to provide store credit. If the merchandise is received in new condition (as when shipped) we will provide a store credit for the amount of the item being returned less a $35.00 return fee. This fee covers our shipping costs associated with your new gown. If you need a more expedited method of shipment, please contact us for an express shipping price quote. Store credits are valid for a period of one year from your original date of purchase. We will provide your store credit code via email. To redeem your store credit simply use the code at checkout when purchasing your new item. Items purchased using a store credit are not returnable, meaning that once you receive your replacement item(s), it cannot be returned. Any items sent back without a RA number will be sent back at the buyers expense. Please call us at 888-280-4179 or e-mail us at info@onlineformals.com with any questions regarding our return policy. Privacy Policy
Q: What is your Privacy Policy?
A:
Your privacy is important to us. Under no circumstances will Onlineformals, its employees, affiliates or subsidiaries share your personal information with any third parties for the purposes of marketing or solicitation. Your personal information will be held in the strictest of confidence and only used to process your online transaction that you place through the use of our site or via phone with one of our customer service representatives.
Low Price Guarantee
Q: What is your Low Price Guarantee?
A: Should you find a lower price on the exact same item we carry in our online store - we will meet the price plus 5 percent. This applies only to in stock, non-sale, non-clearance merchandise from an authorized retailer.
The price must be verifiable by providing us with the URL of the exact same item being offered at a lower cost. The Internet site must also have the companies full contact information clearly posted to include: Company Name, Address and Phone Number. There have been several reports of bogus/scam sites. Onlineformals.com is an Authorized verifiable retailer for each line we carry. This offer does not apply to previously purchased merchandise and can't be combined with any current promotions. |
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