Onlineformals.com FAQ'S


How do I determine my size?
	BUST - Measure around the fullest part of your bust section. (Without wearing a padded bra) WAIST - Measure around your natural waistline making certain you keep the measuring tape snug, but not extremely tight. HIPS - Measure around the fullest part of your hips. This is approximately 8" below your waistline for Misses Sizes, or 7" for Petite Sizes.
How do I find my appropriate size after making my selection?
	Reference the size chart for each manufacturer. The size charts are located at the bottom of every page under our Customer Service category. Find the size that corresponds to your measurements and make your selection from the drop-down menu in each product description. (Hint ) If your size is in-between - we recommend choosing the larger size. Record Your Sizes and reference them when making your selections.
Do you accept orders over the phone?
	Yes. If you feel uncomfortable placing your order online we will be more than happy to accept your order over the phone. You will still receive the same online benefits such as order status, online tracking and payment confirmation.
What are your store hours?
	Our physical store location hours are: Monday-Wednesday 10-6 Thursday 10-8 Friday-Saturday 10-6 Sunday 12-5 Our Internet Store is open 24 hours/7 days a week. If we are unavailable to answer your call please leave a message or send us an e-mail. We monitor our site throughout the day and promptly respond to all inquires.
How long will it take for my order to arrive after making my purchase?
	All (in-stock items) will ship either the same day, or next business day via USPS Priority Mail, or UPS Service. All (not in-stock items) will be ordered from the manufacturer. It generally takes approximately 3-5 business days for us to receive your merchandise from the factory and then we will immediately ship to you. Total time is approximately 7-10 business days for you to receive your order. In the event that your merchandise is not available, we will immediately contact you via phone and/or e-mail. We encourage our customers to provide accurate wear dates and contact information at checkout. This will enable us to assist quickly with your order.
What if the item I order isn't in stock?
	If the item you order isn't in our store stock, we will contact the manufacturer direct in attempt to special order the gown. If the gown is in stock at the manufacturer and we can assure ourselves we can deliver it to you by your wear date we will proceed with the order. In instances where the item is not available we will promptly contact you and offer an exhange for a similar product and/or process an immediate refund.
What if my package is lost or damaged during shipment?
	If your package is lost or damaged during shipment we ask that you immediately contact us via phone. We will research the shipment with our carrier and immediately issue you a replacement.
What is your return policy?
	Exchanges/Store Credits Exchanges will be honored within 3 days if the conditions below are met: You must e-mail us at returns@onlineformals.com within 3 days of receiving your item(s) and request an Exchange Authorization number. The subject must read EAN Request. You must state the reason for your request in the message. Your request will be reviewed and - if valid- you will be issued an Exchange Authorization Number. After receiving your Exchange Authorization number you must mail the merchandise back within 3 days. Please write your EAN number on the outside of the box. The merchandise must be sent back in the original packaging with all tags, hangers and receipts enclosed. We are not responsible for any loss or damage for your return shipment. It is strongly suggested that you use an approved carrier and ship your parcel fully insured. Upon receipt we will carefully inspect the merchandise for signs of wear to include: tears, snags, stains and odors. If the merchandise is damaged in any way it will be sent back at the buyers expense. If the merchandise is received in new condition (as when shipped) we will honor an exchange and/or issue a store credit minus shipping fees. Store credits are valid for a period of one year from your original date of purchase. Your invoice number will serve as your voucher to redeem the credit. Any items sent back without and Exchange Authorization Number will be sent back at the buyers expense. The following items do not apply to this policy and are non- returnable: Bridal Gowns, Shoes, Jewelry and Undergarments. This policy is valid for only ONE Exchange/Store Credit. Returns Merchandise is non-returnable. Cancellations Once an order has been placed it may not be cancelled.
Can I track my shipments online?
	We forward via e-mail all package tracking information that is provided to us by the shipping carrier.
What is your Low Price Guarantee?
	Should you find a lower price on the exact same item we carry in our online store - we will meet the price plus discount 1%. This applies only to in stock, non-sale, non-clearance merchandise from an authorized retailer. The price must be verifiable by providing us with the URL of the exact same item being offered at a lower cost. The Internet site must also have the companies full contact information clearly posted to include: Company Name, Address and Phone Number. There have been several reports of bogus/scam sites. Onlineformals.com by All The Rage is an Authorized verifiable retailer for each line we carry. This offer doesn't include previous purchased merchandise and is not valid in our physical store location.
Do you have a physical store location?
	Yes. Our store is located at 1556 Laskin Road in Virginia Beach, VA
What is your layaway policy?
	If you would like to place an item on layaway we require an initial 50% deposit at the time of order. The remaining balance will be due at the time of shipment. Layaway items will be stored for a period of no more than 90 days. Should you fail to make final payment during that time your deposit will be forfeited.
Do you ship to international destinations?
	Yes, we ship worldwide via the United States Postal Service. We offer two shipping options. Global Priority Mail (appproximately 7-10 business days) for $40.00 and Global Express Mail (approximately 5-7 business day) for $50.00. Your shipping charge includes delivery only. Some international countries may charge a customs fee or duty tax. These are fees not charged by us, but rather your countries customs office. Should you have any questions regarding potential customs fees please contact your local customs office, or postal service.
Can I cancel my order after it has been placed on the site or via phone?
	Once an order has been placed we immediately begin the fulfillment process with our warehouse, or the manufacturer. Orders can't be cancelled once placed on the site.

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